This statement explains the confidentiality approach followed for customer enquiries, corporate travel requirements, ambulance requests, partner coordination, booking documents and internal service records.
For data correction, access or confidentiality concerns, contact support with your reference details.
Contact UsSingh Saarthi understands that travel enquiries, corporate movement plans, ambulance requests, phone numbers, addresses, invoices and booking records may contain confidential information. We aim to handle such information responsibly and only for legitimate business, service and legal purposes.
Confidential information may include customer identity, phone number, email, travel plan, pickup/drop address, company details, guest movement plan, billing details, payment reference, passenger list, package preference, patient transport requirement, internal quotation, vendor assignment and operational notes.
Access to confidential information is intended to be limited to authorised team members, administrators, booking coordinators, drivers, vendors or partners who need the information to fulfil a service, billing, support or legal requirement.
Information may be shared with drivers, vehicle operators, ambulance partners, corporate coordinators, hotels, tour partners, payment processors, accountants, IT vendors, legal advisors or authorities where required for booking fulfilment, payment, audit, dispute handling or compliance.
Corporate travel plans, employee movement details, guest lists, route requirements and billing records are treated as business-sensitive information. Such details are used for quotation, allocation, coordination, invoicing and support, and are not shared publicly by us.
Patient name, condition, hospital details, attendant details and ambulance requirement may be shared only with relevant ambulance operators, drivers, hospital coordinators or staff involved in service fulfilment. Customers should avoid sharing unnecessary medical documents unless required for coordination.
Confidential information may be stored in website databases, admin panels, email, WhatsApp, call records, invoices, spreadsheets or partner communication systems. We aim to take reasonable care to prevent unauthorised disclosure but cannot guarantee absolute secrecy of internet or third-party communication channels.
Confidentiality obligations do not prevent disclosure required by law, court order, police, government authority, tax authority, payment dispute process, fraud prevention, safety concern, emergency response or protection of legal rights.
This Confidentiality Statement shall be governed by the laws of India. Subject to applicable consumer rights and mandatory legal provisions, courts and competent forums at Jamshedpur, Jharkhand shall have jurisdiction over disputes connected with confidentiality, data use, enquiries or bookings.
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