Transparent cancellation, no-show and refund rules.

Scope of this Policy

This policy applies to bookings and payments made for services coordinated or provided by Singh Saarthi, including local rental, intercity travel, airport transfer, tour packages, dharmik yatra packages, corporate bookings and ambulance-related mobility support.

Specific quotations, corporate agreements or written package confirmations may contain additional cancellation terms. Where there is a conflict, the written booking confirmation or corporate agreement may apply, subject to applicable Indian law.

Confirmed Bookings and Advance Payments

A booking is considered confirmed after availability is confirmed by our team and required advance payment or written confirmation is received. Advance payment may be used to block vehicle, driver, package slot, partner inventory or operational support.

Cancellation charges may apply after confirmation because operational costs may already be incurred.

Cancellation by Customer

Cancellation requests must be made through phone, WhatsApp or email using the same mobile number or email used for booking. The cancellation time will be counted from the time our team receives the request.

Depending on service type, travel date, vehicle assignment, package arrangement, driver reporting and partner commitments, partial or full cancellation charges may apply.

Cancellation by Singh Saarthi

If we are unable to provide the confirmed service due to vehicle non-availability, operational failure or unavoidable service-side reason, we may offer an alternate vehicle/service, rescheduling or refund of the amount paid for the affected service.

We are not responsible for indirect losses such as missed flights, meetings, hotel bookings or onward travel unless expressly agreed in writing.

No-Show and Late Reporting

If the customer does not report at the pickup point, does not answer calls, provides wrong pickup details, delays beyond reasonable waiting time or refuses to travel after driver/vehicle reporting, the booking may be treated as no-show.

No-show bookings may be non-refundable, and extra waiting, parking or driver charges may be payable.

Rescheduling

Rescheduling is subject to availability, route feasibility and partner approval. Any fare difference, extra waiting, permit, toll, hotel, driver allowance, package inventory or other additional cost must be paid by the customer.

Rescheduling very close to pickup time may be treated as cancellation and fresh booking may be required.

Tour Package and Dharmik Yatra Bookings

Package bookings may include third-party costs such as hotel, vehicle, guide, darshan arrangement, permit, parking, partner inventory and local coordinator charges. Such third-party or committed costs may be non-refundable once booked.

Refund for packages depends on cancellation time, vendor policy, season, route, hotel terms and services already blocked or consumed.

Ambulance and Emergency Mobility Support

Ambulance-related bookings may involve urgent deployment, medical equipment readiness, driver/operator reporting and special coordination. Once the ambulance/service partner has been dispatched or blocked, cancellation charges may apply.

Singh Saarthi is a mobility/support facilitator where applicable and does not guarantee medical outcome, treatment quality or hospital admission.

Refund Process and Timeline

Approved refunds are generally processed to the original payment mode or another verified bank/UPI method approved by us. Refunds may take approximately 7–10 working days after approval, depending on bank, payment gateway and settlement process.

Gateway charges, bank charges, service charges or taxes may be deducted where applicable and legally permissible.

Non-Refundable or Deductible Charges

Toll, parking, permit, state tax, driver allowance, hotel blocking, package vendor cost, gateway charge, vehicle reporting charge, waiting charge, used service portion and other committed costs may be non-refundable or deductible from refund.

Disputes and Jurisdiction

Refund disputes should first be raised with our support team at support@singhsaarthi.in with booking number, payment proof and issue details. This policy shall be governed by Indian law. Subject to rights available under applicable consumer protection laws, courts and competent forums at Jamshedpur, Jharkhand shall have jurisdiction.