Your privacy, enquiry details and booking data matter to us.

Scope of this Privacy Policy

This policy applies to personal information collected by Singh Saarthi through this website, enquiry forms, package forms, airport transfer forms, corporate booking forms, ambulance service forms, phone calls, WhatsApp messages, SMS, email communication and offline booking coordination.

By accessing the website or submitting any enquiry or booking request, you acknowledge that you have read this Privacy Policy and agree to the collection and use of information as described here, subject to applicable Indian law.

Information We May Collect

We may collect your name, mobile number, alternate contact number, email address, pickup location, destination location, city, state, airport details, travel date, pickup time, return date, passenger count, package preference, corporate requirement, ambulance requirement, patient-related travel requirement, message, payment status and other details needed to respond to or process your request.

For website safety and operational records, we may also collect IP address, browser details, device information, access time, referral source, form submission logs and similar technical information.

How We Use Your Information

Your information may be used to respond to enquiries, prepare quotations, confirm availability, create bookings, assign vehicles or service partners, coordinate pickup and drop, send booking updates, issue invoices or receipts, collect payments, manage cancellations or refunds, provide customer support and maintain business records.

We may also use information to prevent spam or fraudulent enquiries, improve website performance, analyse service demand, maintain audit records and comply with legal, accounting or regulatory obligations.

Consent, Phone, WhatsApp, SMS and Email Communication

When you submit an enquiry, request a quote, call us, message us on WhatsApp, or share your details through any form, you consent to being contacted by Singh Saarthi through phone, WhatsApp, SMS, email or other communication channels for your enquiry, quotation, booking, payment follow-up, service update or customer support.

You may ask us to stop promotional communication. However, transactional and service-related messages may still be sent where necessary to complete an enquiry, booking or legal obligation.

Sharing and Disclosure

Customer information may be shared with internal booking staff, drivers, vehicle operators, travel partners, ambulance operators, hotels, package coordinators, payment processors, IT vendors, accountants, legal advisors or other service partners only when required for enquiry handling, booking fulfilment, payment processing, dispute handling or legal compliance.

We do not sell customer information. We may disclose information when required by law, court order, government authority, law enforcement, tax authority, payment dispute process or to protect our legal rights and business operations.

Payment Information

If online payment is enabled, payment may be processed through a third-party payment gateway or banking partner. Singh Saarthi does not store card number, CVV, UPI PIN, net banking password or similar sensitive banking credentials on this website.

We may store payment reference number, transaction status, amount paid, refund status and invoice records for accounting, support and dispute-resolution purposes.

Cookies, Sessions and Server Logs

The website may use cookies, sessions, CSRF tokens, captcha logs, analytics tags and server logs to operate forms, maintain security, remember basic preferences, detect spam, improve speed and monitor website performance.

You may block cookies in your browser, but some website features, especially forms and booking requests, may not work properly.

Security Measures

We follow reasonable technical and operational steps to protect information against unauthorised access, misuse, loss or alteration. These may include access controls, secure hosting practices, form validation, spam controls, database controls, staff restriction and regular monitoring.

No internet-based system can be guaranteed to be completely secure. You should avoid sharing unnecessary sensitive information through forms or public communication channels.

Data Retention

We may retain enquiry, quotation, booking, invoice, payment, refund and communication records for business operations, tax, accounting, audit, customer support, fraud prevention and legal purposes. Retention periods may vary depending on the type of record and applicable law.

Correction, Update or Removal Requests

You may request correction, update or removal of personal information by contacting us with sufficient identification details such as mobile number, enquiry number or booking number. We may refuse or limit deletion where retention is required for legal, accounting, dispute, fraud-prevention or operational reasons.

Requests may be sent to support@singhsaarthi.in or through the Contact Us page.

Children and Minor Users

Our services are intended to be booked by adults or authorised representatives. If travel is arranged for a child or minor, the enquiry or booking should be submitted by a parent, guardian, school, organisation or responsible adult.

Governing Law and Jurisdiction

This Privacy Policy shall be governed by the laws of India. Subject to rights available under applicable consumer protection and data protection laws, courts and competent forums at Jamshedpur, Jharkhand shall have jurisdiction over disputes connected with this Privacy Policy, website use, enquiries or booking-related data handling.